FAQs
FAQs
WHERE DO WE SHIP TO?
We ship to most countries in the world. Add your item to checkout to view country availability and cost. If we don't ship to your country, let us know!
WHEN WILL MY ORDER SHIP?
Most orders ship within 1-3 business days. However, please allow up to 10 business days. Please allow for extra time during a sale or holiday period. We reserve the right to delay shipment for reasons such as a delay in production. Pre-orders take 2-4 weeks to ship.
Domestic orders within USA usually arrive 3-5 business days after shipment. International orders outside of USA can take 2-4 weeks. Fedex International Express takes approximately 2-5 business days.
Rates and timeframes differ depending on your location. Please checkout to see the applicable rates for your order. At this stage, we only offer standard shipping on all orders in the USA. We are currently trialling international express shipments and this may be available on some orders. Please note that shipping prices are subject to change.
CUSTOMS & TAXES
GST is charged to Australian customers upon checkout. As of 1 July 2021, VAT and Import Duty Tax is included in the final shipping cost. We cannot guarantee that you will not be charged additional customs or import duty taxes upon delivery.
CAN I TRACK MY ORDER?
All orders will come with a link to track your item as soon as it ships.
MY ITEM HASN'T ARRIVED!
Please keep an eye on your tracking information. For domestic orders within USA, if your item has not arrived within 10 business days, please contact us. For international orders, if your item has not arrived after 4 weeks, please contact us.
For the avoidance of doubt, all packages are assumed delivered if we are not contacted within 4 weeks of your order shipping and we will no longer hold responsibility if lost in transit.
PROMOTIONAL CODES
From time-to-time, we may offer discounts, however, promotional codes must be entered at checkout and cannot be applied thereafter.